Terms and Conditions

The website at the URL www.trovavip.it (hereinafter the “Site”) is owned by Mediainfo S.r.l., a company under Italian law with VAT No. 04323530248 and registered office in Via Castello 13, 36050, Monteviale (VI) (hereinafter, the “Company” or also “TrovaVip”). These terms and conditions (hereinafter, the “Terms and Conditions” or the “Contract”) govern the access, browsing and use of the Site, as well as the purchase and/or subscription to the digital products and services offered through it.

Art. 1. Essential Definitions

For the purposes of this Contract:

• By “User(s)” we mean any person who accesses and/or uses the Site, including registration and the use of the free features for searching, viewing and contacting VIP artists;
• By “Customer(s)” we mean any User who, after registration, purchases or subscribes to one or more paid services;
• By “Recipient(s)” we mean, collectively, Users and Customers.

Art. 2. Object of the Contract and Types of Services.

This Contract has as its object the supply, by TrovaVip, of digital products and services (hereinafter, the "Services"), some of which are also made available free of charge, including, by way of example and not limited to:

• the creation, management and publication of artist, VIP and agency profiles on the TrovaVip platform;
• the promotion and visibility of VIP talents, artists and agencies to platform users;
• the provision of contact and intermediation tools between users and artists/agencies;
• the management of subscriptions for visibility and advanced features on the platform;
• consultancy and intermediation services in the entertainment and events sector.

The Company makes available various packages that include combinations of Services (hereinafter, the "Package(s)"), which can be purchased either as a one-time payment or on an ongoing basis, for periods of at least one year (1 year). The Company also provides the option to offer, upon request, a customised bespoke service (hereinafter, the "Order(s)"); in such cases, a detailed quote will be sent to the Customer for signature.

This Contract governs the Orders and Packages offered by TrovaVip, unless otherwise provided in the conditions of the individual service, and also applies to additional services and products that will be offered by TrovaVip, which the Customer may access by entering into supplementary contracts, where deemed compatible by TrovaVip.

The precise details of each Package or Order (commercial name, included features, prices, fees, one-time costs, duration and renewal terms, etc.) are indicated on the Site or within the contractual conditions of each individual Package or Order at the time of purchase. The Customer is required to carefully read such information before proceeding with payment.

Art. 2.1. Use and Purchase of Services.

Through the website www.trovavip.it, TrovaVip makes available various features and tools that allow users to create, manage and publish an artist, VIP or agency profile (hereinafter the "Profile(s)") free of charge. When developing the Profile, the User can provide specific information – including settings for graphics, biography, category, pricing and promotional materials – and upload useful materials (by way of example: photos, logos, biographies, social links, contact details, etc.).

In order to access the creation and management of a Profile, the User must register on the Site by providing an email address and password to create their account. Registration is free of charge; however, certain advanced features (such as public profile visibility) require the purchase of a paid Package.

Once the Profile configuration has been finalised, the User may proceed to purchase the selected Package, becoming a Customer upon completion of the purchase. With the purchase, the Customer obtains the right to make their profile visible on the TrovaVip platform, to receive contact requests from users and to access all features included in the Package. Should the Customer require additional services (e.g. customisations or dedicated promotions), they are invited to contact TrovaVip to request a specific Order; in such case, the Company will prepare a dedicated quote.

TrovaVip also makes use of third-party providers (as defined in art. 9) for the delivery of certain Services, including payment gateways. Therefore, the Customer acknowledges and accepts that the base cost indicated for each Package or Order may be subject to variations based on the conditions set by third-party providers. In any case, TrovaVip cannot be held responsible for any delays or disruptions attributable to such providers.

Art. 3. Technical Limits and Correct Use of Services.

The Services offered by TrovaVip may be used in compliance with the limits set out in this Contract and, where applicable, the specific conditions of each Package or Order, in accordance with principles of fairness and good faith. The Recipient undertakes, in any case, not to engage in anomalous or abusive conduct, contrary to netiquette or otherwise liable to jeopardise the security, stability and continuity of the infrastructure and/or the use of the Services by third parties.

• Free Profile Creation: free features are made available on an "as is" basis and may be subject to technical and operational limitations, as well as changes over time. In particular: (i) availability may vary and is not guaranteed on a continuous basis; (ii) the Profile is retained for as long as the account remains active; (iii) the creation of 1 (one) Profile per account is permitted, unless otherwise indicated on the Site; (iv) some features may be temporarily unavailable due to technical or maintenance reasons.
• Profile Content: there are no general limits on the information that can be entered in the profile, except as specifically provided by the Packages or Orders (e.g. maximum number of photos that can be uploaded per profile).
• Uploads and Resources: the space for photos and media is available within the limits set by the Package or Order. Additional technical limitations may apply (e.g. file size, accepted formats, number of uploads), including those introduced by the Company for security, stability and service continuity purposes.
• Contact Requests: the contact features between users and artists are subject to correct and non-abusive use. In the event of anomalous activity, spam or excessive use of contact request features, the Company may temporarily limit or suspend access to such functions.
• Backup: the Company makes backup services available as support and protection measures. The Customer acknowledges that the backup may be subject to limitations (frequency, retention periods, maximum sizes, restoration methods) as set out in each Package or Order.

The Company reserves the right, in any case, to intervene, including by blocking or limiting the Site and/or Services (including, by way of example, profile publication, photo uploads, access to contact requests), and to adopt protective and containment measures in the event of anomalous or improper conduct, exceeding usage thresholds, or where there is a risk to the infrastructure or to the continuity and quality of the Services provided to other users.

In particular, the Company, at its own discretion, may refuse, suspend, limit or revoke the User's registration and/or access to the account and/or the features of the Site, where: (a) abusive multiple registrations or anomalous use of the Site emerge; (b) illicit content or content infringing third-party rights is uploaded, published or otherwise made available; (c) activities or conduct that compromise the security, stability or continuity of the infrastructure are detected; and/or (d) these Terms and Conditions are found to have been violated.

It is understood that any limitations, slowdowns or suspensions ordered for security, maintenance or update purposes, or due to causes not attributable to the Company (including issues and disruptions caused by third-party providers) shall not give rise to any liability on the part of the Company, without prejudice to what may be provided in the applicable specific conditions.

Art. 4. Intellectual Property Rights.

The ownership and responsibility for texts, logos, trademarks, images, biographies and, in general, all materials that the Customer/Artist provides to TrovaVip for the purposes of creating and publishing their profile on the platform, as well as those that the Customer publishes directly through their personal area, remain the property of the Customer.

The Customer grants TrovaVip, free of charge and without time limits, a non-exclusive licence to use the profiles and content published as part of the Services (including, by way of example, photos, biographies, logos and promotional materials), for the purposes of self-promotion and advertising of the platform (e.g. portfolio, case studies, demos and commercial presentations). The Customer may revoke this licence at any time by written notice to TrovaVip. The User and Customer also undertake to obtain prior written authorisation from TrovaVip before issuing press releases, informational or promotional materials that directly involve TrovaVip or the Mediainfo S.r.l. brand.

The ownership of the software, technological infrastructure and the entire TrovaVip platform remains entirely with Mediainfo S.r.l. and is licensed to the Customer exclusively for the duration of the Contract and within the limits of the features provided by the subscribed Package. The ownership of the content published on the profile (texts, photos, biographies, logos) is and remains the Customer's. Upon termination of the Contract or upon request, the Customer may request the export of their content through TrovaVip's support channels. It is understood that such export relates exclusively to content provided by the Customer and does not entail, nor include, the delivery or acquisition of the software, source code or any technological component of the TrovaVip platform, which cannot in any way be downloaded, copied or acquired by the Customer.

Art. 5. Obligations and Responsibilities.

The Recipient undertakes to indemnify and hold harmless TrovaVip from any liability arising from unlawful use of the Service and/or from the use, publication, insertion or transmission, through the Service, of information and content retrieved, uploaded, communicated or otherwise made available by the Recipient or on their behalf. It is understood that TrovaVip shall not be liable, in any case, for any damages that the Recipient may cause to third parties, even in the event of lawful use of the Service.

The Recipient therefore assumes full responsibility in relation to information and content of any nature and format (including, by way of example: texts, images, videos, documents and any other material) that they (i) publish on their profile on the TrovaVip platform; (ii) upload through their personal area (photos, logos, biographies, promotional materials, etc.); (iii) provide to TrovaVip for the creation or update of their profile; (iv) send via email or newsletter; as well as in relation to all activities and consequences that may arise from such information and content.

In particular, the Recipient undertakes to use the Services and the profile creation and management features (and, where applicable, its publication) in compliance with applicable law, with specific reference to copyright regulations and, more generally, intellectual property rights and third-party rights.

The free features of the Site, including those for the creation, configuration and preview of Profiles, are accessible only to Users who have completed registration and created an account. Paid Services, on the other hand, are available exclusively to Customers who have purchased or subscribed to a Package or Order. Through the Site and/or the Services offered by TrovaVip, the Recipient may not carry out activities that, deliberately:

• 1. aim to gain unauthorised access to network-connected resources or to bypass security measures and/or access credentials;
• 2. impair the regular operation of the network or reduce its usability or performance for other users;
• 3. alter the integrity of information on third-party systems or introduce or disseminate programmes, code or other elements liable to damage or compromise systems, data or networks;
• 4. result in the unauthorised transfer of information (including, by way of example, software, databases or other content);
• 5. are aimed at sending unsolicited or deceptive communications (spam), or at publishing or disseminating unlawful content or content that infringes third-party rights.

Art. 6. Limitation of Liability and Indemnity.

TrovaVip shall be liable exclusively for its own omissions and/or errors relating to the paid Services purchased or subscribed that result in the cancellation or a serious and essential alteration of the effectiveness of the Service itself, provided that such omissions and/or errors are promptly disputed and communicated by the Customer.

Should the disruption continue for a period exceeding 30 (thirty) days, the Customer shall be entitled to the free repetition of the Service for a period equal to that agreed. Any further claim for damages, on any grounds whatsoever, is expressly excluded, to the extent permitted by law.

TrovaVip shall not be liable for any damages, direct or indirect, suffered by the Recipient (including loss of data or content) arising from interruptions, suspensions, slowdowns or malfunctions of the platform and/or Services due to ordinary or extraordinary maintenance, or any cause not attributable to TrovaVip, including those attributable to third-party providers or services (as defined in art. 9).

Art. 7. Security Measures.

The Company adopts reasonable technical and organisational measures to ensure the continuity and security of the infrastructure and Services (including, by way of example, daily monitoring activities, perimeter protection systems (firewall), internal data mirroring systems and backup procedures on separate servers). TrovaVip has also built and manages a technical infrastructure aimed at minimising the risk of data loss and, where possible, reducing service restoration times in the event of system failures or malfunctions.

With respect to the Services purchased by the Customer, the Customer acknowledges that such measures and the adopted technical infrastructure reduce the likelihood of data and content loss, but cannot eliminate it entirely. Therefore, where the Customer stores particularly sensitive or critical content, they are encouraged to maintain independent backup copies and/or, if necessary, to request advanced backup services from the Company.

TrovaVip may, if necessary, adopt the following measures in relation to the Recipient. Where possible, the Recipient will be informed in advance; in urgent cases, TrovaVip may act with immediate effect to:

• a) monitor and control access to the platform, restricted areas, accounts and/or TrovaVip features, strictly to the extent necessary for management, security and continuity purposes;
• b) send technical communications and information, including via email, relating to the platform/Services and/or their operation, where reasonably relevant and of potential interest;
• c) suspend, limit or block access to the platform/Services and/or the account in the event of misuse or non-compliant use and, more generally, to protect the security, integrity of systems and proper use by other users. In particular, where the Recipient uses the platform/Services in breach of netiquette and/or the limits set out in this Contract (including Art. 3), or in the event of violations, unlawful use or risk to security and/or system integrity (including, by way of example: spam, malware, phishing, copyright or other third-party rights infringements, and unlawful content), the Company may: i) temporarily suspend or limit access or specific features; ii) request the removal of content and/or disable access thereto; iii) adopt urgent technical measures to prevent or contain the risk.

With regard to the free Profile creation features, the User acknowledges that such features are made available on an "as is" basis and may be subject to technical and operational limitations, as indicated on the Site and/or in this Contract. The Company may also suspend or limit access to the free features and/or the User's account where it detects anomalous, abusive or non-compliant use, or a risk to the security of the infrastructure.

Art. 8. Contract Duration, Renewal and Price Changes.

The duration of the Contract is determined by the Services included in the individual Package or Order and may involve one-time or ongoing services. In the case of ongoing services, the duration is generally no less than 1 (one) year, starting from the date the payment is credited.

Following the purchase of the Services and confirmation of payment, TrovaVip will issue an invoice based on the billing details provided by the Customer and transmit it in accordance with applicable law.

The Contract is automatically renewed at expiry for a period equivalent to that originally subscribed, under the same economic and contractual conditions applicable at the time of renewal, unless the Customer has previously disabled automatic renewal in accordance with the procedures and deadlines set out herein.

Deactivation must be carried out before the expiry date via the personal area or in accordance with other procedures communicated by TrovaVip; failing this, the renewal will be deemed automatically completed with the corresponding charge applied.

The Customer acknowledges and accepts that TrovaVip may annually update the prices of the Services in proportion to (i) changes in inflation and/or (ii) increases in costs relating to services, supplies or components that depend, directly or indirectly, on third-party providers or services (as defined in Art. 9).

Art. 9. Suppliers.

In providing the Services, the Company may make use of the support of third parties (collectively, the "Suppliers"). Such Suppliers operate as independent contractors and are not in any way to be considered agents or employees of the Company. Consequently, the Company cannot be held liable for acts or omissions, whether wilful or negligent, committed by Suppliers or their employees, collaborators, representatives or agents, including – by way of example only – failure, partial or incorrect performance of the Services.

The Company assumes no liability, in any case, regarding the quality of any additional services that may be offered by the Suppliers.

Art. 10. Withdrawal and Termination of Contract.

The right of withdrawal does not apply to the Services purchased on the website www.trovavip.it, even for Customers who qualify as consumers (meaning any individual acting for purposes outside their business, commercial or professional activity), as the circumstances fall within the exceptions to the right of withdrawal set out in Art. 59 of Legislative Decree No. 206 of 6 September 2005. In particular: (i) under letter o) of paragraph 1, the right of withdrawal is excluded for "the supply of digital content not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal."; (ii) under letter n) of the same article, the right of withdrawal is also excluded, among others, for "services relating to leisure activities if the contract provides for a specific date or period of performance".

The Company has the right to immediately suspend the Service in all cases of breach and/or non-performance by the Customer provided for in this Contract, particularly in the cases referred to in the following articles: Art. 3 - Technical limits and correct use of services; Art. 4 - Intellectual property rights; Art. 5 - Customer obligations and responsibilities.

In such cases, the Company shall have the right to terminate the Contract by simple written notice, without any notice period, without prejudice to the Customer obligation to pay the entire agreed consideration, and with any claim for compensation or indemnity against the Company expressly excluded.

Without prejudice to the foregoing, a refund of the amount paid is available only in the event of a serious and substantial service failure, where established in accordance with the procedures set out in Art. 6. In such cases, TrovaVip undertakes to return to the Customer the amounts paid as consideration for the Service within the shortest possible time and in any case within 30 (thirty) days from the date on which it became aware of the refund request duly submitted.

Art. 11. Contacts.

The Company contact details are as follows: Mediainfo S.r.l., registered office at Via Castello 13, 36050, Monteviale (VI), VAT No. 04323530248.

For any request, exercise of rights, communication, clarification or information request, you may contact the TrovaVip support team by writing to the following email address: info@trovavip.it

When contacting the support team, the User must provide at least the email address associated with their account and a description of the request. Where the request comes from a Customer or concerns paid Services (e.g. billing, renewals, refunds or contractual matters), the Customer must also provide the information necessary for identification and administrative management of the request (including, by way of example: first and last name or company name, Tax Code and/or VAT number).

Art. 12. Miscellaneous

12.1. Privacy Policy and Cookies. The processing of the Recipient's personal data is carried out in accordance with the Privacy Policy available on the Site, which forms an integral part of this Contract. The use of cookies and similar tracking tools is governed by the Cookie Policy.

12.2. Amendments to the Contract. The Company may update or amend, in whole or in part, this Contract as well as the features of Packages and Orders for technical, organisational, security or regulatory compliance reasons. In the event of significant changes, the Company will notify Customers and, where appropriate, registered Users, using the address associated with the account and/or provided at the time of purchase. Continued use of the Site and Services following publication of the changes may be interpreted as acceptance of the new terms.

12.3. Headings and Subheadings. The headings and subheadings preceding each article or sub-article of this Contract are for descriptive purposes only and are not binding; they do not determine the content of the relevant provisions and may not correspond thereto.

12.4. Assignment of Contract. The Recipient hereby authorises the Company to assign this contract to subsidiaries, parent companies or affiliated companies, or in the context of corporate reorganisation, merger, demerger or business transfer, provided that the assignee guarantees equivalent service levels.

Art. 13. Applicable Law and Jurisdiction.

This Contract and the specific terms and conditions for each Package or Order are governed by Italian law.

Any dispute relating to the interpretation, performance or validity of this Contract or the specific terms and conditions of each Package or Order shall be subject to the exclusive jurisdiction of the courts of Rome.